1.What is the term that means making the person who does the work responsible for ensuring that specifications are met?
2.What are the four general categories of quality costs?
3.A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?
4.To reduce process flow time, you might try which of the following actions?
5.Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
6.A cost of quality classification is which of the following?
7.DPMO refers to
8.A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
9.A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?
10.To reduce process flow time, you might try which of the following actions?
11.Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
12.A cost of quality classification is which of the following?
13.DPMO refers to
14.A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
15.A process is part of an organization that takes __________, turns them into __________, and adds __________ while doing so.
16.You are in a line at the bank drive-through and 10 cars are in front of you. You estimate that the clerk is taking about five minutes per car to serve.
17.How long do you expect to wait in line, in minutes?
18.What is the term that means making the person who does the work responsible for ensuring that specifications are met?
19.What are the four general categories of quality costs?
20.A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?
21.To reduce process flow time, you might try which of the following actions?
22.Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
23.A cost of quality classification is which of the following?
24.DPMO refers to
25.A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
26.A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?
27.To reduce process flow time, you might try which of the following actions?
28.Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
29.A cost of quality classification is which of the following?
30.DPMO refers to
31.A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
1)The term CTQ stands for “cost through quality,” which is another way to express Philip Crosby’s idea that “quality is free”
2)A process flowchart uses which of the following symbols to represent tasks or operations in a flow diagram?
3)A flowchart as part of a six-sigma quality improvement process might be found in which DMAIC category?
4)ISO 9000 is primarily concerned with environmental management
5)Which of the following are not eligible to be considered for the baldrige award?
6)Fundamental to any quality program is the determination of quality specifications and the costs of achieving or not achieving those specifications
7)A diamond is conventionally used in a process flowchart to represent a storage area or queue
8)Process analysis can help answer many important questions such as how many customers can a process handle per hour
9)process analysis can help answer many important questions such as why change in a process is necessary
10)To reduce process flow time, you might by which of the following action
11)Utilization of a production process is the ratio of time that a resource is actually being used relative to the time it is available for use
12)which of the following is not a category reported in applying for the baldrige Award
13)A process is any part of an organization that takes inputs and transforms them into outputs that,hopefully,are of greater value to the organization that the original inputs
14)DPMO refers to
15)Blocking in production processes is when activities in a stage must continue because there is no place to deposit completed items
16)TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and service that are important to the customer
17)The dimension of design quality that concerns the consistency of the performance over time or the probability
18)An operational goal of total quality management is the careful design of the product or service
19) Inventory turn is a better measure than the total value of the inventory for comparative purposes because it is a relative measure
20)Methods time management (MTM) and most work measurement system (MOST) are proprietary examples of predetermined motion-time data systems (PMTSs)
21)A quality guru named Philip Crosby defined quality as conformance to requirements
22)A quality guru named Philip Crosby defined quality as conformance to requirements
23)Hybrid process combine features to make-to-order and make-to-stock production processes
24)Which of the following is the cost of Quality classification for costs such as defects that pass through the system (e.g Customer warranty replacements, loss of customer or goodwill, handling Complaints and product repair
25)Applicants for the Baldrige award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories
1.Which of the following is one of those categories?
2.A process is any part of an organization that takes inputs and transforms them into outputs, that hopefully are of greater value to the organization that the original inputs
3.DPMO Refers to
4.Blocking in production process is when activities in a stage must continue because ther is no place to deposit completed items.
5.Assuming all part entering the process during a particular time period will actually finish the process, then the throughput of the process will generally equal which of the following?
6.Total quality management
7.Which of these is not a cost of qualtiy
8.You are in the line at the bank drive-through and 10 cars are in front of you. You estimate that the clerk is taking about five minutes per care to server. How long do you expect to wait in line, in min.
9.What station sets the maximum possible output from this system?
10.What is that maximum output number?
11.What are the four general categories of quality cost
12.What is the term that means making the person who does the work responsible for ensuring that the specifications are met.
13.A process flowchart uses which of the following symbols to represent a decision point in the flow diagram
14.An advantage of a make-to-stock process is which of the following
15.Which of the following best describes the term “cycle time”
16.The philosophical leaders of the quality movement, philp Crosby W Edwards Deming and Joseph M Jaranahd the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message.
17.A fishbone diagram as part of the Six-Sigma Quality improvement process might be found in which DMAIC category.
