• What are the major concepts defining the field of operations and supply chain management?
• What are some of the jobs and career opportunities in operations and supply chain management? (Chapter 1)
• What is the definition of an operations and supply chain strategy?
• How are these strategies implemented?
• How do these strategies relate to business results of the firm? (Chapter 2)
• What are the characteristics of a manufacturing process?
• How are manufacturing processes organized and evaluated? (Chapter 7)
• What are the characteristics of a service process?
• What are the different types of service processes? (Chapter 9)
