Identify one service industry example (e.g., Bank of America) where operations management may play a significant role. Explain the type of operations management activities performed at this organization. Describe the services it offers with specific examples and factors that contribute to its productivity. Submission Requirements: Your well-written paper should be three to five pages in length not including the required cover and references pages. Support your paper with at least two to four scholarly references (of which the textbook may be one). Use current sources, not older than five years. Format the paper to APA standards.